Frequently Asked Questions (FAQ)
Frequently Asked Questions
🚚 Shipping
Q: How long does shipping take?
A: Standard shipping takes 7-14 business days depending on your location. Express shipping options may be available at checkout.
Q: Do you ship to Malaysia?
A: Yes! We ship to Malaysia and 29 other countries worldwide.
💆 Product Usage
Q: How do I use the OctoMassager™?
A: Simply press the power button to turn it on, place the massage nodes gently on your scalp, and move slowly in circular motions for 5-15 minutes daily for best results.
Q: Is it safe for all hair types?
A: Yes! The OctoMassager™ is suitable for all hair types — straight, curly, thick, or thin.
Q: Can I use it on wet hair?
A: Yes, the OctoMassager™ can be used on both dry and wet hair.
🔋 Battery & Charging
Q: How do I charge the OctoMassager™?
A: Use the included charging cable and connect it to any USB power source. A full charge typically takes 1-2 hours.
Q: How long does the battery last?
A: On a full charge, the OctoMassager™ can last up to 2-3 hours of continuous use.
📦 Returns & Refunds
Q: What is your return policy?
A: We offer a 30-day money back guarantee. To initiate a return, please contact us at Havocbrothersfan@gmail.com within 30 days of receiving your order. Our team will guide you through the return process.
Q: What if my product arrives damaged?
A: If your product arrives damaged, please contact us immediately at Havocbrothersfan@gmail.com with photos of the damage and we will resolve it for you quickly.
📞 Contact Us
Q: How can I contact you?
A: You can reach us anytime at Havocbrothersfan@gmail.com. We aim to respond within 24-48 hours.